Access to site via dedicated IP address

[Merika]

Hi,
A few days ago, one of the companies I worked for decided to change their hosting to InterServer and so they bought hosting with a dedicated IP address.

I can logon to the cPanel, I can FTP files over but.... I am unable to access the site via IP (I cannot yet change the DNS servers to InterServer as I need the site to be live while migrating). I'm not a newbie to hosting, websites and the likes but can someone please explain to me: if I type in the dedicated IP address, shouldn't I be able to access the public_HTML directory from there in order to set up the site? As I am unable to do so, can anyone please give me a hint to a starting point on how to install the migrated data from a Joomla site (Akeeba backup, kickstart, the backup files... they are all in the public_HTML directory).

Any suggestions more than welcome!!

 

[Michael Lavrik]

hello,

you should definitely be able to access it using the dedicated IP address. please contact our support directly so we can investigate the issue.

Are you doing a cPanel to cPanel migration? Our support can help you complete the transfer also.

 

[Merika]

Hi Michael,

It has been solved after talking with support, thanks! There was a slight misconfiguration at your side (is what I was told) and everything works fine now