Accidentally bought domain name I already owned

url

New Member
I accidentally clicked the button for “Finish Payment on Matching Domains” and found I was to be billed $31 for a domain name I already own at my registrar namecheap. I then had to figure out how to cancel this transaction (the cancellation of which was not obvious). Please fix this so that it is not possible to buy a domain name (or anything else) until after you have confirmed that you want to make a purchase.

This incident has made me fearful that if I click something I might be charged for something I did not want to buy.

Thank you.
 

Quags

Administrator
Staff member
Hello,
If you have not already done so open a support ticket for a refund.

Was this part of the order process, or did you click the option to order matching domain?
 

url

New Member
Hello,
If you have not already done so open a support ticket for a refund.
I opened a ticket and the charge appears to have been removed from my invoices.

Was this part of the order process, or did you click the option to order matching domain?
It wasn't part of an order process because I already had a hosting account. I think I accidentally clicked a big button on the left that said something like what you said.
 
Top