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[XPMai]

Your custom integration is too ugly and buggy. It confuses me, so I have to use https://interserver.net/resolve whenever I want to reply/open new tickets.

Compare:
Custom Integration

Original Kayako's Design:

 

[Quags]

If you prefer the design of the /resolve/ that is something I could consider adding into my.interserver.net. Our system is preferable because it allows submitting an encrypted password and auto detects the ip.

 

[XPMai]

If you prefer the design of the /resolve/ that is something I could consider adding into my.interserver.net. Our system is preferable because it allows submitting an encrypted password and auto detects the ip.

Can't you implement those in the original software?

 

[Quags]

The kayako system does not support the encryption needed to properly / securely send passwords. This was added on top using kayako as a base but through my.interserver.net

 

[XPMai]

The kayako system does not support the encryption needed to properly / securely send passwords. This was added on top using kayako as a base but through my.interserver.net

Why don't you add in Kayako instead of on top? (just asking since this is forum)

 

[Quags]

The limitation is kayako doesn't offer the encryption needed when submitting passwords.

We built the encryption on top of it, using the API kayako gives.

I did bring up the design differences so it is something that will be addressed.

 

[XPMai]

The limitation is kayako doesn't offer the encryption needed when submitting passwords.

I thought SSL already encrypt? Why need another encryption?