spikespiegel
New Member
I have a support ticket (PPD-115-56212) with more than 12 replies, from November 9 to now, about SPAM.
Every since I moved to Inter Server I saw it as a really promising company, everything was just perfect, the support was great, the support response time was great, the resources were great, pretty much everything was great about this company, until I started facing a spam problem that I didn't have before moving here.
Look I don't want to move to another server, but it's pretty frustrating to get around 5 to 10 spam mails from the same places everyday even after you have opened a support ticket and got messages like this one:
That was the last message they've sent to me before today, Posted on: February 25, 2018 at 09:45 PM, and today I've cleaned 98+ spam messages. Send them straight to spam and they still keep coming into my inbox. This is so frustrating that I'm thinking about opening a business complaint in one of those sites that takes care of this type of thing. I'm feeling like a clown here, I send them a message about the problem, they say they've fixed it and then there comes more SPAM again, then they tell me I have to manually use Spam Assassin. Oh come on, that's the first time I have a problem like this, why didn't I had my previous host telling me the same thing? And God, compared to Inter Server they really suck, their host was so bad that I got out of there, but I NEVER EVER HAD PROBLEMS WITH SPAM WHEN I WAS WITH THEM, and now that I'm on a web host that have more positive reviews than GoDaddy, Host Gator and other big companies out there, I get to see 3 or 4 support agents basically telling ME IT'S MY FAULT!
This is a business email, I need it to make money! I can't afford to see my inbox filling up with BS.
Every since I moved to Inter Server I saw it as a really promising company, everything was just perfect, the support was great, the support response time was great, the resources were great, pretty much everything was great about this company, until I started facing a spam problem that I didn't have before moving here.
Look I don't want to move to another server, but it's pretty frustrating to get around 5 to 10 spam mails from the same places everyday even after you have opened a support ticket and got messages like this one:
In order to test if the spam filter is blocking emails I have sent a test message with spam content to your email account EMAIL@EMAILXXXX and it has been rejected as the spam assassin has detected it as spam and prevent delivery.
The response was:
550 "The mail server detected your message as spam and has prevented delivery."
Final-Recipient: rfc822; EMAIL@XXXXXXX
Action: failed
Status: 5.0.0
Remote-MTA: dns; YYYYYYY.com. (IPHERE, the server for the domain DOMAIN.)
Diagnostic-Code: smtp; 550 "The mail server detected your message as spam and has prevented delivery."
Last-Attempt-Date: Sun, 25 Feb 2018 18:41:59 -0800 (PST)
==
Regards,
Sibin
Interserver Inc
The response was:
550 "The mail server detected your message as spam and has prevented delivery."
Final-Recipient: rfc822; EMAIL@XXXXXXX
Action: failed
Status: 5.0.0
Remote-MTA: dns; YYYYYYY.com. (IPHERE, the server for the domain DOMAIN.)
Diagnostic-Code: smtp; 550 "The mail server detected your message as spam and has prevented delivery."
Last-Attempt-Date: Sun, 25 Feb 2018 18:41:59 -0800 (PST)
==
Regards,
Sibin
Interserver Inc
That was the last message they've sent to me before today, Posted on: February 25, 2018 at 09:45 PM, and today I've cleaned 98+ spam messages. Send them straight to spam and they still keep coming into my inbox. This is so frustrating that I'm thinking about opening a business complaint in one of those sites that takes care of this type of thing. I'm feeling like a clown here, I send them a message about the problem, they say they've fixed it and then there comes more SPAM again, then they tell me I have to manually use Spam Assassin. Oh come on, that's the first time I have a problem like this, why didn't I had my previous host telling me the same thing? And God, compared to Inter Server they really suck, their host was so bad that I got out of there, but I NEVER EVER HAD PROBLEMS WITH SPAM WHEN I WAS WITH THEM, and now that I'm on a web host that have more positive reviews than GoDaddy, Host Gator and other big companies out there, I get to see 3 or 4 support agents basically telling ME IT'S MY FAULT!
This is a business email, I need it to make money! I can't afford to see my inbox filling up with BS.