Softaculous backups disappeared.

[Jarrell]

The backups for one of my domains have disappeared and the last one I have is from Oct. 8th in Softaculous. I have my site set to backup every day. The backups are gone. I did a live chat and the rep escalated my ticket but I am wondering if anyone has any ideas. This domain was for one of my customers who just lost their data and I was expecting to find a backup as the daily backups were set to retain the last three days.

If anyone from InterServer is able to take a look at the ticket that would be great. The ticket number is VHA-246-67496.

 

[Quags]

Softaculous backups do auto clean themselves. This would be the most likely cause, but I will have someone dig deeper into the ticket.

I personally recommend jetbackup for better backups (they are remote) and enabled already. You can snapshot if the account is under certain limits.

 

[Jarrell]

Thanks, Quags. I have a barbershop customer that lost all of their appointment data and I am trying to do everything that I can to help them get it back. Would Softaculous have a trash bin on the server that can be used to restore the deleted backups?

 

[Quags]

It is likely the data is in jetbackup (or we have it stored remotely -> manual mysql backups are taken off jetbackup)

Depending on the server we may have a snapshot. Can you PM me the domain.