What is this?

[Rick]

Hello, I have been waiting to receive my affiliate system funds, for about 72 hours, after notifying several times. (why?)

Then I send a ticket to the support team, then I get this in return

What is that?
Why is it so hard to just agree to the payment?

 

[Quags]

Hello,
That response means your last response was forwarded to the affiliate manager. Support is not able to look into affiliate payments, so tickets that come in are forwarded to another department.

 

[Rick]

Thank you.

Considering it says you're an admin, are you able to confirm and agree to the payment?

 

[Michael Lavrik]

It has been paid. sorry for the delay.

 

[Rick]

Hello,
I have sent you an email regarding the payment.